I directed a team of 8 designers (4 on site and 4 agency resources) to conceptualize and roll out a complete overhaul of Samsung+ over a period of 3 months. v4.0 of our customer care app launched Nov 2016, in the midst of the Note7 crisis, and made a significant and timely contribution to improving user satisfaction, engagement and brand perception.
I also worked directly with executives (SVP, EVP and CDO) in Mountain View, New York and Seattle on strategy and execution for high visibility initiatives including: leveraging S+ to respond to the Note7 crisis, piloting on demand augmentation of customer care staffing via expert text chat, and the roll out of a nationwide premium care service offering.
I joined Etops to jumpstart efforts to establish definition and process for design of the company’s first cloud based SaaS product, a B2B investment platform for professional wealth managers. They had vision and a deep understanding of the industry, but needed help with design best practices. As a member of the executive team, working closely with the founders and the Head of Technology, I made significant headway on strategic initiatives, including: product definition, design process and rebranding.
As Principal UX Architect at Mobiquity (a mobile agency with ~450 employees and 12 offices in 4 countries), I pitched and won work, served as the primary liaison for clients and led my own creative team of 6-10. This case study presents highlights, including: Human Longevity Inc, Taco Bell, TOM’s and Keenan.
A business known as Global-Corp has recently taken a charitable initiative to help more children learn history. To accomplish this goal Global-Corp has donated a smartphone to every child within a given school, and equipped the smartphone with a time traveling app.
Design an app to facilitate hands-on learning for children aged 10-12 by allowing them to travel through time and space.
This case study highlights my vector based illustration and visual design skills. It took me ~5 hours to create this illustration of my newest guitar: the Yamaha NTX700. It also gave me a chance to dust off my Wacom tablet 🙂 You can scroll down to see the artwork, or read on for some narrative […]
Glassdoor provides company ratings and reviews by anonymous employees. Founded in 2008, they currently have more than 8 million reviews for over 400,000 companies.
I recently had the pleasure of presenting my proposal for redesigning the search results page for salaries on glassdoor.com to UX and Product senior leadership. It took me 4 hours to research and design this high fidelity conceptual prototype, and another hour to prepare the presentation. I received great feedback on this UX design, including kudos for features they hadn’t previously considered. View the 24 page PDF.