Product Management | Growth | Leadership | San Francisco
I directed a team of 8 designers for a complete overhaul of Samsung+, the most popular Samsung app in the US market with over 20m users. I helped reorganize the product design process, introducing lean methods and user research. I worked on high visibility initiatives including: text chat, a nationwide premium care service offering, and design for Samsung’s first chatbot.
As Principal UX Architect at Mobiquity (a mobile agency with ~450 employees and 12 offices in 4 countries), I pitched and won work, served as the primary liaison for clients and led my own creative team of 6-10. This case study presents highlights, including: Human Longevity Inc, Taco Bell, TOM’s and Keenan.
Here is a handy tool for tracking creative deliverables. I worked as both Project Manager and UX Architect on two projects over the last 3 months. We had an informal system of verbal check-ins to understand the status of a given item. While this worked just fine for our small team, we had no “big picture” view and ran the risk of missing something that had been requested or promised as we rushed to deliver, refine and evolve.
I believe in using the minimum structure necessary to accomplish our goals. We need a tight knit team with good communication, an in-person, human centered and participatory process. But in order to contribute to our PM toolbox, and as a design challenge, I whipped this up in a couple hours. Feel free to have a look: Creative Team Project Management (Spreadsheet)
NCC Group hired me on after an initial engagement with Pivotal Labs. Due to rapidly evolving requirements, the proposed design was out of sync with current needs. Engineers had removed what seemed extraneous and added a bunch of data elements. My first task was to redesign the fundamental units of the web app: system templates and the “vulnerability card”. Read more about Artemis: Specs …
Our sales team needed collateral that introduced our company and product. I worked with every business unit (making sure to include each and every employee) to boil down and present our value proposition in a succinct and aesthetic manner, on par with our competitors and in a manner that appealed to InfoSec execs. Have a look at the 2 page PDF Read more about Artemis DSS Sales Sheet …