Tag: enterprise

User Centric Methods, Machine Learning and Facebook Recruiting
08 Feb
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User Centric Methods, Machine Learning and Facebook Recruiting

I worked onsite at Facebook headquarters in Menlo Park, CA from May to December 2018. I embedded with a team that builds internal recruiting tools. The team’s purpose was to increase the efficiency of sourcing via machine learning technologies. As a consultant, my job was to uncover the reason for low adoption of machine learning, revise product strategy, and build + execute on a new roadmap. Our key metric was claims per recruiter.

Mobile-First Strategy for salesforce.com
09 May
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Mobile-First Strategy for salesforce.com

From 11/2017 to 3/2018 I was a consultant for the Marketing division of Salesforce. I worked closely with the Strategy, Creative and Leadership teams to improve the mobile experience for salesforce.com. My objective was to facilitate organizational change. To do so I would help articulate a new vision for mobile, zeroing in on specific opportunities and tactics to engage mobile users and drive growth.

Senior Manager of User Experience for Samsung+
23 Feb
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Senior Manager of User Experience for Samsung+

I directed a team of 8 designers for a complete overhaul of Samsung+, the most popular Samsung app in the US market with over 20m users. I helped reorganize the product design process, introducing lean methods and user research. I worked on high visibility initiatives including: text chat, a nationwide premium care service offering, and design for Samsung’s first chatbot.